Refund policy

At [MoMo store], we highly value our customers' comfort and satisfaction. If you are not satisfied

with your product, you can return it and request a refund according to the following policy:

  1. Return Period:

    • You can request a return within 14 days from the date of receiving the order.

  2. Return Conditions:

    • The product must be unused and in its original condition.
    • The product should be in its original packaging (if applicable), with all accessories included.
    • Some products such as [examples: cosmetics, undergarments] may be excluded from the return policy for health or safety reasons.

  3. How to Request a Return:

    • Please contact our customer service team via email at support@momostore.ae or call or whatsapp 0561233265 to initiate the return request.
    • Please include the order number and a picture of the product if necessary.

  4. Defective Products:

    • If the product is defective or damaged upon receipt, it can be returned within 60 days from the delivery date for a full refund or exchange, as per your preference.

  5. Refund Process:

    • Once we receive the returned product and verify its condition, the refund request will be processed.
    • The refund will be issued via the same payment method used for the purchase. Please note that the refund may take 5-7 business days to appear in your account.

  6. Shipping Costs:

    • If the return is due to a defect in the product or an error on our part, we will cover all shipping costs.
    • If you decide to return the product for other reasons, you will be responsible for the shipping costs.

  7. Product Exchange:

    • If you wish to exchange the product, you can request an exchange within the same return period. The product you wish to exchange must be available in stock.